Blick Art Materials

Framing Lead

US-NY-New York
261 W 125th St
Category
Retail
Employee Type
Full-Time

Overview

The Framing Lead is a representative of our company to the public and is therefore expected to handle all customer contacts in a friendly, courteous and professional manner.

 

The Framing Lead is responsible for driving revenue by providing our customers with outstanding customer service, helpful product knowledge, and building individual customer relationships. From the initial design session with the customer, to the pickup of the finished order, the Framing Lead is responsible for the complete cycle of a Design Center order while maintaining a clean, safe and orderly environment in accordance with company policies and procedures.

Responsibilities

  • Consistently demonstrates superior customer satisfaction by combining sales, product and other skills training to meet or exceed customer expectations.
  • Energetic and positive attitude with all customer interactions.
  • Ensures compliance to all Loss Prevention measures and company Policies & Procedures.
  • Processes framing orders in an efficient, timely and accurate manner.
  • Framing paperwork is processed in an accurate, organized, and timely manner.
  • First point of contact for all Design Center
  • Communicates unresolved issues to the General Manager.
  • Provides training to new employees in Design Centers.
  • All other assigned duties from the General Manager and/or any member of the Blick Retail Management Team.

Qualifications

Education:

  • High School Graduate or equivalent.


General Requirements:

  • Ability to work both independently and in a team environment.
  • Excellent communication skills.
  • Available to work day/evening shifts, weekends, and holidays as needed.
  • Prolonged walking, standing and climbing ladders.
  • Ability to lift and carry 50 lbs. while using appropriate lifting techniques and following all safety rules.
  • Some travel with occasional overnight stays for training purposes.

 
Technical Requirements:

  • Experience with POS framing software
  • Experience with computerized mat cutter
  • Experience with wide format ink jet printing and photo manipulating software
  • Working knowledge of framing materials, conservation principles and techniques, and systems for the safe care, handling, and framing of artwork.

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