By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Retail Store Sales Associate will assist their team to fulfill Blick’s commitment to our customers, the Arts, and our local communities. The Retail Store Sales Associate will do this by providing outstanding customer service through an eagerness to assist customers and sharing helpful product knowledge which will translate to achieving sales goals. Additional responsibilities will also include POS operations, housekeeping, merchandising, signing, pricing, loss prevention and adherence with all company policies and procedures.
Responsibilities include:
- Displays an eager, energetic, and positive attitude with all customer interactions.
- Consistently delivers extraordinary customer service utilizing the Blick Selling Cycle.
- Proactively greets customers with warmth and energy, making artists of every ability feel welcome in our stores.
- Identifies customer needs through open-ended, conversational questions.
- Recommends products customers are looking for and suggests items that will enhance their project.
- Informs customers about promotions and new items.
- Is an ambassador of Custom Services, educating customers about our framing, custom canvas, and printing services.
- Gives a seamless checkout experience ensuring each customer has had a great shopping experience, learns about our Preferred Program, and feels their business is valued.
- Goes above and beyond to meet customers’ needs.
- Utilizes our website to order products for customers when needed.
- Completes training programs including Blick Onboarding Training, Blick Sales Training, Custom Services Training, and Outreach Opportunities.
- Assists in the completion of merchandise set-ups, ideally has knowledge of visual standards and techniques. Can implement and maintain store standards as set forth by store management.
- Follows directions and balances tasks with customers to meet deadlines as assigned with minimal supervision while giving customers an incredible experience.
- Understands and acts on the procedures required for reporting low stock levels, inventory discrepancies, and customer product requests to management as needed.
General Requirements:
- Positive, eager, solution-oriented, professional attitude.
- Ability to work both independently and in a team environment.
- Excellent communication skills.
- Availability to work flexible schedules including day/evening/weekend shifts and holidays as required by the needs of the business.
- Adheres to Blick Dress Code.
- Regular attendance in accordance with the retail attendance policy.
Competencies:
- Elevates Service Standards
- Builds High Performing Teams
- Leadership
- Champions Core Values
- People
Supervisory Responsibility:
- This position has no supervisory responsibilities.
Physical Demands:
- Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules.
- Prolonged walking, standing, and climbing ladders.
Travel:
- Minimal travel in the local area may be required.
Qualifications:
- High School Graduate or equivalent.
Other Duties:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits Include:
- 401K & Profit Sharing Plan
- Incentive Bonus Plans
- Paid Time Off
- Employee Discount